Last updated: 23 October 2026
We want you to be happy with EpicStarz. That is why every new account starts with a free trial, so you can try everything before paying.
1. Free trial
The trial is free and needs no card. Nothing is charged automatically when it ends.
2. Subscriptions
- Monthly plans: you can cancel anytime; the plan stays active until the end of the paid month. Monthly payments are not refunded.
- Yearly plans: if you are not satisfied, you can request a refund within 7 days of your first yearly payment. We refund the amount paid minus any AI credits used and payment gateway charges.
- Renewals are non-refundable once the new period has started, but you can cancel before the renewal date.
3. Credits and top-ups
AI credit top-ups are non-refundable once used. Unused top-up packs can be refunded within 7 days of purchase.
4. Not covered
We cannot refund because of decisions taken by Google (for example a review being filtered or a profile being suspended), or because of misuse of the Service against our Terms.
5. Duplicate or failed payments
If you were charged twice or a payment failed but money was deducted, write to us with the transaction reference. Such amounts are refunded in full within 7 working days.
6. How to request
Open a support ticket from your dashboard or email support@epicstarz.com with your registered email and payment reference. Approved refunds are sent to the original payment method within 5 to 10 working days.